Terms and conditions

Who we are

This website is run by the operator of the Vila Seva accommodation unit (Strada Republicii 8, Vatra Dornei, Romania):

• ROTUR SRL, registered office at Str. Republicii 8, Vatra Dornei, jud. Suceava, Romania
• trade register number: J1992000640331
• tax identification number: 743536
• e-mail: [email protected]
• telephone: +40 722 265 960

What these terms cover

These terms apply to the use of the website and to bookings made directly through it. By submitting a booking you confirm that you have read and accept them, together with the booking and stay policies shown on the website. Bookings made through other platforms are also subject to the conditions of those platforms.

Booking

• A booking is made by a person aged 18 or over, who is responsible for the accuracy of the details entered and for all guests in the booking observing the rules.
• Before you submit, the website shows the rooms chosen, the dates, the number of guests, the total price and the conditions of the rate (meals, payment, cancellation).
• The accommodation contract is concluded when you receive the booking confirmation, on screen and by e-mail. If the booking needs to be accepted by reception, it becomes firm only after our confirmation; until then it is a request.
• The confirmation contains the booking number and a link through which you can view or cancel it, under the conditions of the rate chosen. For changes, write to or call reception.

Prices and payment

• Prices are shown in Romanian lei and are final prices, with all taxes included, except those indicated separately. The total price of the stay, with the services included, is the one shown before you submit the booking.
• Local taxes payable separately, if any, are indicated at booking and on the Policies page.
• The payment methods available (at the property, by bank transfer or online, by card) are those shown in the booking step. Card payments are handled by the bank's payment processor; card details do not reach us and are not stored on the website.
• An obvious pricing error (for example a rate displayed by mistake at a clearly disproportionate value) does not bind us; in that case we will let you know at once and you may accept the correct price or give up the booking at no cost.

Changing and cancelling a booking

The conditions for changes and cancellation (the deadline for free cancellation, the charge applied after it, non-refundable rates) are those of the rate chosen, shown at booking, in the confirmation and on the Policies page. Failing to arrive on the arrival date without notice is treated as a late cancellation.

Right of withdrawal

Under art. 16(l) of Romanian Government Emergency Ordinance no. 34/2014 (which transposes Directive 2011/83/EU), the 14-day right of withdrawal from distance contracts does not apply to accommodation services provided on a specific date or during a specific period. A booking may be cancelled under the conditions in the section “Changing and cancelling a booking”.

Arrival, departure and house rules

Arrival and departure times, the rules on children, pets and smoking and the other house rules are on the Policies page. On arrival, guests present a valid identity document, needed to fill in the arrival and departure registration form required by law. Guests are liable for damage caused through their fault to the villa's property.

If we cannot honour the booking

If, for reasons beyond our control (breakdowns, decisions of the authorities, other cases of force majeure) or because of an error, the room booked cannot be provided, we will let you know as soon as possible and offer an equivalent solution. If you do not accept it, we will refund in full the amounts paid for services not provided.

Website content

The texts, photographs, logos and graphic elements of the website belong to the operator or are used with the right holders' consent and may not be reproduced without written consent. Room photographs illustrate each room type; there may be differences in furnishing between rooms of the same type.

Liability

We take care that the information on the website is accurate and up to date. We are not liable for interruptions of the website caused by events beyond our control, nor for the content of external websites our links lead to. Nothing in these terms limits the rights the law grants to consumers.

Complaints and dispute resolution

For any complaint, write to us at [email protected] or call +40 722 265 960; we reply within 30 days at most. If we cannot reach an agreement, you may contact the Romanian National Authority for Consumer Protection (anpc.ro), including through its alternative dispute resolution procedure (SAL), or the competent Romanian courts. These terms are governed by Romanian law.

Changes to these terms

We may update these terms; the version that applies to a booking is the one published on the date it was submitted. The date of the last update is shown at the top of the page.